We are entering an era when people are gaining courage/enthusiasm to post customer reviews – mostly negative – on public sites or forums. It’s causing massive anxiety within companies. Turning this negative into a positive is hard. We are here to manage your social media sites accounts, review sites reviews and much more.
If you find there are customers who have a strong opinion of your brand, it’s important to understand the influence of those customers.
How many followers/likes do they have?
Do they get retweets/comments?
How many external links point to their blog/review?
How many comments/likes do their blog post/review attract?